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The Reality of Too Much Data
Shhhh, I won’t tell anyone you are overwhelmed. During a recent hospitality trade show where I was speaking, the trip took an interesting turn. I had planned on talking to the audience about “Getting...
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Communication – Keeping Them and YOU “In The Know”
Communication is essential to quality service, training and selling. Effective communication in any area of hotel operations will lead to continued and future success. Surveys have shown that your team...
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Sustaining Training Beyond the “Event”
As you are aware, the market can change quickly and there is more and more information out there we all need to digest and incorporate into our work. In my role in human resources, I was challenged...
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New Bosses—What About Your People?
Over the years, I have watched a lot of people get promoted into management roles, or I have hired people into senior management. In almost every case I have seen two contrasting sets of emotions....
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Breaking Process with Real Life Training
First, we hire. Then we train on processes designed before the person was even with the company. Finally, we let our employees go free, continuing to implement the processes on their own. Processes are...
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What makes a manager NAUGHTY or NICE?
As we look ahead to planning for successes in the New Year, and reflect on our shortcomings from this year, it’s important to consider what makes us naughty or nice as managers. Is it the time and...
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It’ll Be Remembered Longer On Paper
Paper lasts the test of time. We have printed documents dating back over two millennial that can still be read and enjoyed today. No system upgrades or hard drive crashes can prevent us from going to a...
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The Power of Revenue Generation for Managers
When it comes to doing business, every place is different, even from location to location. And yet, there are aspects that are the same in all businesses. These basic commonalities come to life in the...
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The Better Managers Blog Surpassed 35,000 Views!
Our readers are the reason we work so hard to research and share blogs each week on the topics that matter to you. Thank you for your support and please continue reading! And as always we welcome all...
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Always Hire a Smile
I LOVE hiring teams for our Quick Service Restaurants. It quite honestly has always been the favorite part of my role as a manager. With years of branded experience, I have been given template...
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Don’t Forget, Safety First
We’re wrapping up National Safety Month (www.nsc.org ), and it’s a good time to evaluate the safety programs and policies at our organizations. Almost every company has a documented safety policy and...
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What Are the Significant Differences Between a Leader and a Manager?
As leadership and management go together hand in hand, people often forget that there are significant differences between the two. Due to the fact that being both a leader and a manager is needed in...
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Our BAE Execution Principles: A Prescription for Effectiveness
Software Advice recently shared with us how they took action and helped their team become more organized and effective, because we all know its important to not just assume your team has it together....
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Using Communication to Boost Franchise Management Skills
Effective communication is a vital aspect of success in any business. However, different types of organizations may require a communication approach that is tailored to their specific needs. Managers...
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Why managers need to see technology as a friend, not foe
We are in the midst of a cultural revolution in the way we consume information with mobile technology, meaning we are now able to work, and learn whenever and wherever we want. This is no more apparent...
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Making the Leap
The IT world is abuzz over the cloud. Many people talk about it. Few people really understand it. We suspect, like most people, you’re too busy grappling with your business to grapple with the cloud....
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